Refund policy

Refund Policy

We want you and your family to love your Snoofari buddy. If you don't, we're here to help.

30-DAY MONEY-BACK GUARANTEE
You have 30 days from the day your order is delivered to request a return and refund.

HOW TO START A RETURN
Email us at snoofari@outlook.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back without contacting us first – returns sent without instructions can't be processed.

CONDITIONS
- The item must be in the condition you received it, with all included parts (such as the charging cable).
- Please include your order number in the package.

RETURN SHIPPING
- Changed your mind: return shipping is paid by the customer. We recommend a tracked service.
- Damaged, defective or wrong item: we cover the cost. Just send us a photo or short video of the issue within 30 days of delivery, and we'll send a replacement or a full refund – in most cases you won't need to send the item back.

REFUNDS
Once we receive and inspect your return, we'll email you and issue the refund to your original payment method within 5 business days. Your bank may need a few extra days to show it on your statement. Refunds cover the item price. Original shipping costs are non-refundable where shipping was charged.

CANCELLATIONS
You can cancel your order free of charge any time before it ships. Once it has shipped, please follow the return process above.

EXCHANGES
Want a different buddy? Return the original item using the steps above and place a new order.

YOUR LEGAL RIGHTS
This policy does not limit any rights you have under the consumer laws of your country, including the Australian Consumer Law and the UK Consumer Contracts Regulations.

Questions? Contact us atsnoofari@outlook.com.